We all know that customers leave our business. But have you ever stopped to ask yourself why?
Click here to read this article called “Why Customers Stop Being Customers” by Jason Wells and learn the most common reason people leave your business…
“Whether you want to admit it or not, your business makes mistakes. Maybe the quality of your work wasn’t up to par (just one time, of course:). Perhaps, your billing was incorrect and your customer was charged too much. Maybe, a job took too long, or there was something wrong with a product you sold your customer.”
“These things happen to customers of every business. Statistics show that customers are pretty resilient. All of these things are pretty much forgivable. Your customer will forget about billing disputes, quality issues and pretty much everything else you throw at them. But, statistics show they will not forgive you for bad customer service.”
- How To Convert Customers Through Segmentation (baybusinesshelp.com)