Growing Trend: Top Brands Using Twitter For Customer Support
How do you currently handle customer support?
By phone? By email?
Have you considered using Twitter?
Check out this post called “Top Brands Using Twitter for Customer Support” by MarketingProfs and learn about this new trend to see if it’s something you want to try…
“Among the brands listed on the Interbrand Top 100, more than nine in ten (95%) use Twitter and nearly one in four (23%) use it as a customer service platform (i.e., they have a Twitter handle dedicated to customer service), according to a new report by Simply Measured.
“For the study, Simply Measured tracked three months of Twitter messages exchanged via the 23 customer support accounts (from Sept. 1 to Nov. 30, 2012).”
Photo by eldh
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