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Growing Trend: Top Brands Using Twitter For Customer Support

twitter for customer support

How do you currently handle customer support?

By phone? By email?

Have you considered using Twitter?

Check out this post called “Top Brands Using Twitter for Customer Support” by MarketingProfs and learn about this new trend to see if it’s something you want to try…


“Among the brands listed on the Interbrand Top 100, more than nine in ten (95%) use Twitter and nearly one in four (23%) use it as a customer service platform (i.e., they have a Twitter handle dedicated to customer service), according to a new report by Simply Measured.

“For the study, Simply Measured tracked three months of Twitter messages exchanged via the 23 customer support accounts (from Sept. 1 to Nov. 30, 2012).”

Click here to continue reading and learn more about this growing trend and the brands that are using Twitter for customer support


Photo by eldh

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About Scott Aughtmon (1864 Articles)
I’m author of the book 51 Content Marketing Hacks. I am also a regular contributor to and I am the person behind the popular infographic 21 Types of Content We Crave. I’m a business strategist, consultant, content creation specialist, and speaker. I’ve been studying effective marketing and business methods (both online and offline) since 1999. ===> If you would like to see ways that we could work together, then please click here to learn more.