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Social Media: The Future of Customer Experience (INFOGRAPHIC)



“There’s little question that a focus on customer experience is no longer optional. In fact, according to Gartner, in just a few years 89% of businesses will compete mainly on the quality of their customer experience.

“Dave Fleet, Senior Vice President at Edelman Digital, said it best:  ‘As a brand, your image is the sum total of the experiences your customer has with your company.’”

“Social media is one of the best places for brands to connect with customers in a meaningful way and create positive customer experiences. In fact, 47% of Americans say Facebook is their #1 influencer of purchases while 63% of millennials say they follow brands on social media.”

Check out this infographic they put together called “The Future of Customer Experience” to learn more…

the future of customer experience is social media infographicInfographic from

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About Scott Aughtmon (1872 Articles)
I’m author of the book 51 Content Marketing Hacks. I am also a regular contributor to and I am the person behind the popular infographic 21 Types of Content We Crave. I’m a business strategist, consultant, content creation specialist, and speaker. I’ve been studying effective marketing and business methods (both online and offline) since 1999. ===> If you would like to see ways that we could work together, then please click here to learn more.