“There’s little question that a focus on customer experience is no longer optional. In fact, according to Gartner, in just a few years 89% of businesses will compete mainly on the quality of their customer experience.
“Dave Fleet, Senior Vice President at Edelman Digital, said it best: ‘As a brand, your image is the sum total of the experiences your customer has with your company.’”
“Social media is one of the best places for brands to connect with customers in a meaningful way and create positive customer experiences. In fact, 47% of Americans say Facebook is their #1 influencer of purchases while 63% of millennials say they follow brands on social media.”
Check out this infographic they put together called “The Future of Customer Experience” to learn more…
Infographic from Sprinklr.com
- L.I.S.T. – How To Do Customer Service The Right Way (baybusinesshelp.com)