Customer Service Stats That You Must Know (INFOGRAPHIC)
Many businesses with great products or services still have trouble attracting and keeping customers. Why? One of the reasons is because of horrible or weak customer service. [Read more...]
Customer Acquisition
17 Creative Ways to Convert Sales Leads More Quickly (INFOGRAPHIC)
How to Convert Sales Leads More Quickly Getting a lead or a prospect is an important first step in the process of getting new customers or clients. (If you would like ideas [Read more...]
19 Crucial Digital Marketing Stats You Need to Know in 2019
Important Digital Marketing Statistics for 2019 In today’s post, you’ll discover some important statistics that you need to pay attention to in 2019. These stats [Read more...]
BBH Feature: 2 Types of Questions Most Business Owners Never Ask
The Brutally Honest Sign Seen in a Business’s Window I heard of a surprising and funny sign that was once seen in the window of an English company. It said… [Read more...]
Costco is Making Millions from People Addicted to Their Store
NOTE: Our regular Wednesday “BBH Feature” exclusive article will be posted tomorrow, so stay tuned. Costco is a pretty amazing company. Not only do they have [Read more...]
If You Want to Keep Users (or Customers) Engaged, You Must Build Habits (SLIDESHOW)
I learn many of my biggest lessons from fields outside of my own. This slide show is about how to keep app users engaged. But I am posting it here for you, because I [Read more...]
Featured #Podcast of the Week: Amy Porterfield – Ramit Sethi – The Secret Mindset Shifts For Success
This section of our site is called “Featured Podcast of the Week”. With so many podcasts that are out there these days, I thought I’d make it easier for you to find [Read more...]
Social Media: The Future of Customer Experience (INFOGRAPHIC)
From Sprinklr.com… “There’s little question that a focus on customer experience is no longer optional. In fact, according to Gartner, in just a few years [Read more...]
Expert Feature: What Have You Gone Blind to in Your Business?
Awhile ago I read a great book called, Unthinking: The surprising forces behind what we buy. In the book internationally acclaimed marketer Harry Beckwith shares a story [Read more...]
RR: Valentines Question For Your Business: Do You Love Your Customers?
What’s an “RR” Post? One of those things we’re experimenting with on BBH is something I’m calling “Rerun” blog posts. If you don’t know what those are [Read more...]