Customer Service Stats That You Must Know (INFOGRAPHIC)
Many businesses with great products or services still have trouble attracting and keeping customers. Why? One of the reasons is because of horrible or weak customer service. [Read more...]
Customer Service
BBH Feature: 2 Types of Questions Most Business Owners Never Ask
The Brutally Honest Sign Seen in a Business’s Window I heard of a surprising and funny sign that was once seen in the window of an English company. It said… [Read more...]
BBH Feature: 3 T’s to Creating the Perfect Client Relationship
The Perfect Client? We all seek perfect client relationships, those connections in which a business and client work harmoniously with tremendous trust and respect for one [Read more...]
BBH Feature: How to Manage Client Satisfaction and Keep Everyone (Mostly) Happy
With clients as the cornerstone of any business, keeping them pleased proves of utmost importance. Of course, ensuring client satisfaction warrants significant time, effort [Read more...]
Costco is Making Millions from People Addicted to Their Store
NOTE: Our regular Wednesday “BBH Feature” exclusive article will be posted tomorrow, so stay tuned. Costco is a pretty amazing company. Not only do they have [Read more...]
Featured #Podcast of the Week: “I Love Marketing” – Creating a Thriving Company Culture with Zappos CEO, Tony Hsieh
This section of our site is called “Featured Podcast of the Week”. With so many podcasts that are out there these days, I thought I’d make it easier for you to find [Read more...]
Featured #Podcast of the Week: The School of Greatness – How to Hire, Manage, and Lead Thousands with Lee Cockerell
This section of our site is called “Featured Podcast of the Week”. With so many podcasts that are out there these days, I thought I’d make it easier for you to find [Read more...]
Social Media: The Future of Customer Experience (INFOGRAPHIC)
From Sprinklr.com… “There’s little question that a focus on customer experience is no longer optional. In fact, according to Gartner, in just a few years [Read more...]
Expert Feature: Star Reviews for Brands on Facebook are Coming!
Just this week, we noticed star reviews showing up on some business pages on Facebook. Have you seen them on your page yet? Facebook is previewing the 5-star system on select [Read more...]
How To Create Devoted Customers (SLIDESHOW)
This slide show is a practical guide to creating competitive advantage and improving business performance. The main message is this: forget customer satisfaction. Go for [Read more...]