Social Media Gives Customers A Public Way To Voice Their Complaints
“NEW YORK (CBSNewYork) — There was a time when customers with product complaints would write letters to a company to resolve their issues. But times have changed. Now, the most common approach for dissatisfied customers is to complain online.”
“E-mails, web-forms and social media outlets like Facebook and Twitter have put businesses on high alert. Critiques, both good and bad, are only a few keystrokes or clicks away.”
Click here for advice on how to handle online complaints on NewYorkCBSLocal.com…
Photo by Demi-Brooke
Related articles
