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Social Media Gives Customers A Public Way To Voice Their Complaints

 

 

 

 

 

 

 

 

 

 

 

 

 

NEW YORK (CBSNewYork) — There was a time when customers with product complaints would write letters to a company to resolve their issues. But times have changed. Now, the most common approach for dissatisfied customers is to complain online.”

“E-mails, web-forms and social media outlets like Facebook and Twitter have put businesses on high alert. Critiques, both good and bad, are only a few keystrokes or clicks away.”

Click here for advice on how to handle online complaints on NewYorkCBSLocal.com

Photo by Demi-Brooke

 

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About Scott Aughtmon (1851 Articles)
I’m author of the book 51 Content Marketing Hacks. I am also a regular contributor to ContentMarketingInstitute.com and I am the person behind the popular infographic 21 Types of Content We Crave. I’m a business strategist, consultant, content creation specialist, and speaker. I’ve been studying effective marketing and business methods (both online and offline) since 1999. ===> If you would like to see ways that we could work together, then please click here to learn more.