L.I.S.T. – How To Do Customer Service The Right Way
Customer service is a key to business success today.
If your customer service is horrible, having a great product or service won’t matter much.
Check out this article called “It’s All About the LIST, Baby” by Danny Brown to learn about how to do “customer service” the right way…
“One of the things that never ceases to amaze me is the lack of basic customer service smarts in many companies. It seems such a dumb game to be playing, as well.”
“For example, if a company’s customer service is poor, that’s more than likely going to mean a very big uphill struggle ahead in terms of brand acceptance. But, if customers have a positive view of your business, it’s an extra piece of firepower that can be used in getting the news out about a new product or service.”
“This is particularly true with social media and online networks. With the amount of blogs, micro-blogs and forums that can spread bad news like wildfire, examples of poor customer service will come back and hit you hard – and fast. This is equally the same for positive news about you.”
“So how do you make sure your customer service stands up to closer inspection? Simple – you use a LIST”
Click here to continue reading and discover what LIST stands for on DannyBrown.me…
Photo by Rochelle, just rochelle
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