Customer service – Bay Business Help – Help for Bay Area Business Owners

5 Ways Retailers and Small Business Owners Can Increase Profit Margin (INFOGRAPHIC)

August 31, 2017 // 0 Comments

Small Profit Margins: The Common Challenge That Retailers and Small Business Owners Have One of the common challenges that retailers and small business owners have is: how [Read more...]

BBH Feature: 3 T’s to Creating the Perfect Client Relationship

September 21, 2016 // 0 Comments

The Perfect Client? We all seek perfect client relationships, those connections in which a business and client work harmoniously with tremendous trust and respect for one [Read more...]

BBH Feature: Do You LOVE Your Customers? What Would Happen If You Did?

July 27, 2016 // 2 Comments

Do you love your customers? Seriously. Do you? I know “love” is a strong word, and it even feels weird for me to type it out in this context, but what would happen if [Read more...]

Social Media: The Future of Customer Experience (INFOGRAPHIC)

April 7, 2015 // 0 Comments

From Sprinklr.com… “There’s little question that a focus on customer experience is no longer optional. In fact, according to Gartner, in just a few years [Read more...]

1st Valentines Question For Your Business: Does My Customer Love Me? (INFOGRAPHIC)

February 13, 2014 // 0 Comments

Love is in the air! Valentines day is tomorrow! With that in mind, we’re going to post two important “Valentines Questions” for your business. The first [Read more...]

How To Create Devoted Customers (SLIDESHOW)

October 11, 2013 // 0 Comments

This slide show is a practical guide to creating competitive advantage and improving business performance. The main message is this: forget customer satisfaction. Go for [Read more...]

Here Are 25 Creative Ways to Thank Your Customers (SLIDE SHOW)

April 25, 2013 // 0 Comments

Are you thankful for your customers? I hope so. Your business wouldn’t exist without them! Have you told your customers you’re thankful for them recently? Have [Read more...]

Getting Your Worst Customers to Love You: True Tales from the Front Lines of Customer Support (SLIDE SHOW)

February 14, 2013 // 0 Comments

Have you ever had a customer threaten to sue you? Had a customer upset about your changes in terms and agreements? Had a client make a mistake using your product and want you [Read more...]

Story: Zappos.com And The Lesson On How To Treat Your Customers With Love

February 14, 2013 // 0 Comments

Today is the day everyone is thinking about love. Let me ask you a question: What would happen if you loved your customers? Well, I want to share a story that shows you the [Read more...]

Growing Trend: Top Brands Using Twitter For Customer Support

December 10, 2012 // 0 Comments

How do you currently handle customer support? By phone? By email? Have you considered using Twitter? Check out this post called “Top Brands Using Twitter for Customer [Read more...]