Customer Service Stats That You Must Know (INFOGRAPHIC)
Many businesses with great products or services still have trouble attracting and keeping customers. Why? One of the reasons is because of horrible or weak customer service. [Read more...]
Customer Feedback
BBH Feature: How to Manage Client Satisfaction and Keep Everyone (Mostly) Happy
With clients as the cornerstone of any business, keeping them pleased proves of utmost importance. Of course, ensuring client satisfaction warrants significant time, effort [Read more...]
BBH Feature: Is Your Online Reputation Helping or Hurting You?
Before I get started with the article, we’re hosting a free webinar: “How Your Online Reputation Can Make or Break Your Business” on September 9, at 9:00 [Read more...]
Lessons From Guy a Who Grew His Company From $100 to $400 Million
The biggest danger for any business owner is in falling in love with the idea for your business before you know if your prospects and customers will actually love it. This [Read more...]
Social Media: The Future of Customer Experience (INFOGRAPHIC)
From Sprinklr.com… “There’s little question that a focus on customer experience is no longer optional. In fact, according to Gartner, in just a few years [Read more...]
Expert Feature: Star Reviews for Brands on Facebook are Coming!
Just this week, we noticed star reviews showing up on some business pages on Facebook. Have you seen them on your page yet? Facebook is previewing the 5-star system on select [Read more...]
JCPenney Admits Mistakes And Asks For Customer Feedback (VIDEO)
JCPenney has had some problem in recent years. They tried to revamp their stores and began a new marketing campaign. Some of it helped and some of it definitely didn’t. [Read more...]