Getting Your Worst Customers to Love You: True Tales from the Front Lines of Customer Support (SLIDE SHOW)
Have you ever had a customer threaten to sue you?
Had a customer upset about your changes in terms and agreements?
Had a client make a mistake using your product and want you to fly down and fix it?
Had a young child who was using a pirated copy of your software contact you and want support?
What would you do if you did?
Would you know how to get those angry and upset customer to love you?
If not, then check out this great slide show from Parature.com and learn from
8 nightmare customer service scenarios and how to turn them around…
Getting Your Worst Customers to Love You: True Tales from the Front Lines of Customer Support from Parature
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